AL‑Educare is committed to protecting your personal information and maintaining transparency in the way we collect, use, and manage data shared with us through our website, enquiry forms, communication channels, and counselling services.
1. Purpose and Scope
This Privacy Policy applies to visitors of our website, students, parents, and guardians who submit forms or enquiries, individuals who communicate with us by phone, email, WhatsApp, or social media, and users who avail counselling, admission guidance, documentation, or related services.
By using our website or sharing your information with us, you acknowledge the practices described in this Privacy Policy.
2. Data Controller Details
- Name: AL‑Educare (Medical Education Consultancy)
- Office Address: Wave One (Silver/F26/7) L‑2A/1, Sector‑18, Noida 201301, Gautam Buddha Nagar, Uttar Pradesh, India
- Contact Email: info@aleducare.com
- Contact Phone: +91 7428 570 974
4. How We Use Your Information
We use your information for legitimate counselling and service purposes, including:
- Responding to your enquiries and providing counselling and admission guidance.
- Creating and managing your counselling profile, college shortlisting, and admission planning.
- Assisting with documentation, applications, and coordination with universities and counselling authorities.
- Facilitating visa, travel, and related support through authorized partners, where applicable and with your consent.
- Sending updates on NEET notifications, counselling schedules, cut-offs, mop-up rounds, stray vacancy rounds, and related alerts.
- Improving our website, content, and counselling processes through feedback and analytics.
- Complying with legal, regulatory, and record-keeping obligations under applicable law.
5. Legal Basis and Consent
We process your data based on one or more lawful grounds, as applicable, including your consent, performance of a counselling or service arrangement, compliance with legal obligations, and our legitimate interests in maintaining service quality and records.
By submitting information on our website or through our communication channels, you consent to receive counselling calls, SMS, WhatsApp messages, emails, and admission-related communication from AL‑Educare and its authorized representatives.
You may withdraw consent for non-essential communication at any time by contacting us. However, we may still retain or process necessary information to complete existing obligations or comply with law.
6. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your information in limited circumstances where necessary to deliver our services.
- Educational institutions and counselling authorities: colleges, universities, official counselling bodies, and related authorities for admission, registration, and documentation purposes.
- Visa and travel support partners: authorized consultants, travel agencies, accommodation providers, and local support teams involved in relocation and admission-related logistics.
- Technology and service providers: CRM systems, communication tools, email service providers, analytics tools, and hosting partners used to operate and improve our services.
- Legal and compliance disclosures: where required by law, court order, government authority, or where necessary to protect our rights, safety, students, staff, or partners.
Such sharing is done on a need-to-know basis and, where appropriate, under confidentiality or service arrangements.
7. Cookies, Tracking and Analytics
Our website may use cookies and similar technologies to remember user preferences, improve browsing experience, analyze website traffic, and measure the effectiveness of content, campaigns, and counselling resources.
We may use tools such as analytics platforms, ad tracking tools, CRM tracking, and similar services to understand user behaviour and improve our website and support processes.
You can manage cookie settings through your browser. However, disabling certain cookies may affect website functionality or user experience.
8. Data Retention
We retain enquiry and student data for as long as reasonably necessary to provide counselling, admission support, maintain service records, and comply with legal, tax, or regulatory obligations.
General enquiry data that does not convert into an active admission case may be retained for a limited period for follow-up, quality review, and analytics before archival, deletion, or anonymization.
For students who enrol for counselling or admission support, we may retain data for a longer duration for documentation references, dispute resolution, legal compliance, visa support history, or alumni assistance.
9. Data Security
We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
Sensitive documents such as passports, academic certificates, and application materials are handled carefully and accessed only by authorized personnel or service partners involved in the relevant process.
While we strive to maintain appropriate security standards, no digital system can be guaranteed to be completely secure. You are advised to share sensitive documents only through trusted channels and avoid posting personal information publicly.
10. Your Rights
Subject to applicable law, you may have the following rights regarding your personal data:
- Right to access: request details of the information we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete information.
- Right to deletion: request deletion of your data where legally and contractually permissible.
- Right to withdraw consent: opt out of certain processing activities, especially promotional or non-essential communication.
- Right to raise concerns: contact us regarding suspected misuse, privacy issues, or security incidents involving your data.
To exercise these rights, please email info@aleducare.com with a clear description of your request. We may need to verify your identity before processing certain requests.
11. Children’s Data
Our services are intended mainly for students eligible for NEET and related medical admissions. Where applicants are under 18 years of age, data is generally shared and managed with the involvement or consent of a parent or legal guardian.
12. International Transfers
For MBBS abroad and other international admission services, your data and documents may need to be shared with universities, visa authorities, and authorized support partners located outside India.
Such transfers are made only where necessary for application, admission, relocation, or visa-related processes, and with appropriate consent and safeguards as applicable.
13. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in law, technology, internal practices, or service offerings.
The latest version will be published on this page along with the updated Effective Date. Continued use of our website or services after such changes indicates your acceptance of the revised Privacy Policy.
This Privacy Policy is intended to explain our standard privacy practices for website visitors, students, parents, and counselling users. Specific service agreements, consent forms, or institutional processes may include additional data-related terms where necessary.
